Home > Return (RMA)

Detailed Description

Report Order Problem

If your order is missing a product, contains a wrong item, or other concern, please contact coolerexpress within 14 days from invoice date by email us or request RMA number online. To expedite your request, please have your order number available. We will always do our best to accommodate your concern as efficiently as possible.

Warranty

• limited 2 months(60 days) warranty from the date of order for power supplies, mice, Hubs, card readers, Keyboards, adapter, Speakers, coolers, phones and all computer accessories.
• limited 180 days (6 months) warranty for external enclosures.
• limited 1 month(30 days) warranty from the date of order for Computer cases, except Clear Acrylic ATX Case (CS-PC-2002/CS-ClearBlue) - no warranty.
• All internal OEM hard drives, Monitors, Motherboards, CPUs, VGA cards carry manufacture warranty only.
• No refund or replacement are allowed for Memorys, VGA cards, Motherboards, CPUs, VGA cards, free gift and closeout items.

Return / Refund Policy

Coolerexpress.com pays return shipping charges to send merchandise to customers via regular shipping method. Any other shipping arrangement will cost extra. Customer pays shipping charges to return merchandise to Coolerexpress.com.

• Merchandise needs to be received by CoolerExpress within 10 working days from the date the RMA (Return Merchandise Authorization) Number is issued.
• Incomplete returns will not be accepted. All returns must be complete with all original accessories, parts and packaging .
• All returns without Return Authorization Number (RMA Number) will be refused.
• Product that arrives damaged in shipment, without an RMA number, will be returned to you non-repaired. Products damaged through neglect due to improper packaging or in shipment, will void the warranty and be returned to you non-repaired. Any alteration to the product (i.e., removal, damage, or tampering of labels or seal, defacement of the product or abuse) will void the warranty and be returned to you non-repaired.
  

Exchange Policy (for incorrect item received only)

If your order contains a wrong item, please contact coolerexpress within 14 days from invoice date by request RMA number online. We will always do our best to accommodate your concern as efficiently as possible.

1. A copy of the Original receipt is required.
2. No exchange accepted after 14 days from the invoice date (NO EXCEPTIONS).

**If you would like to exchange an item for a different one, please return the original item through our online Returns Center (15% restocking fee) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.

Repair Policy

1. A copy of the Original receipt is required for warranty repair service.
2. Customer is responsible for paying the shipping charges to send the defective merchandise to CoolerExpress.com inc.
3. Unless specified, all products sold by CoolerExpress carry a manufacturer's warranty as outlined by the product's manufacturer. CoolerExpress hereby gives notice to disclaim any and all product liabilities arising from the sale of the product. Customer acknowledges that CoolerExpress is only providing a service to handle any warranty claims against a manufacturer and will not be held liable, tangible or non-tangible, for any warranty loss or damage incurred by the customer. 

Refund Policy

1. The request must be made within 23 days from the invoice date.
2. No refund accepted after 30 days from the invoice date (NO EXCEPTIONS).
3. A 15% restocking fee is charged on all merchandise returned for refund(Restocking fee for free shipping item is $8.00 or 15% of item price, which is higher). Warranty replacement for defective product only.
4. S/H is not refundable